DEPOSIT AND PAYMENT: We require full payment including all applicable taxes and shipping charges prior to printing.  We accept cash, local company checks, and all major credit cards.  

PRODUCTION: Typical turn around time is 10 days from receipt of full payment and artwork approval.  Additional services will extend typical turn around times. Rush charges will apply to all orders needed sooner than our typical turn around times. Turn around times only apply to production.  If an order is being shipped, OctoPrints ScreenPrinting cannot guarantee carrier ship times.

ESTIMATES: All estimates are good for thirty (30) days.

ART AND MATERIALS: All art and materials supplied by OctoPrints ScreenPrinting including screens, films, and separations, remain the property of OctoPrints ScreenPrinting.  Any art supplied by the customer remains the property of the customer.  All screens and films remain the property of OctoPrints ScreenPrinting.

CUSTOMER SUPPLIED GARMENTS:  All customer supplied garments are subject to a 2% misprint allowance for light colors and 5% for dark colors.   All customer supplied garments are printed AT THE CUSTOMER'S OWN RISK.  Because we cannot control and may not be familiar with the garment material supplied by the customer, we cannot offer any warranty or guarantee of print quality or durability on any work done with customer supplied garments.

PROOFS: Additional charges will apply for proof samples depending on printed colors and design difficulty.  All proofs are subject to set-up and art charges.  Pre-production proofs or spec samples are $65 plus $20 per color setup.

DYE LOTS: Due to market conditions and manufacturer garment mill variances beyond the seller’s control, seller cannot guarantee consistency of dye colors throughout an individual order or from one order to the next.

COLOR MATCHING: Pantone matching is available at an additional charge and there is a minimum order of 36 pieces. PMS matching is only a guideline. Due to the differences between paper and textiles or other substrates this is not guaranteed.

OVERRUNS AND UNDERRUNS: Overruns and underruns not to exceed the industry standard 5% of the amount ordered will constitute acceptable delivery.  Only the quantity delivered will be billed.

SHIPPING: Shipping time is not included in the turn around time.  Standard shipping rates apply.  Shipping charges will not be included in price quotes, but may be applied to final invoices.  Charges apply to actual shipping rates, we do not charge for packaging or handling.

PACKAGING: All orders will be folded in bulk, grouped per size in quantities of 12 unless otherwise specified.  Individual folding and bagging is available at an additional charge.

REFUNDS: We offer a 100% guarantee on all orders.  If we make a mistake with your order please contact us within 15 days and we will re-print your order at no charge to you.  If you make a mistake on your order (wrong quantities ordered, art proof approved with errors, etc.) we will re-print your order at our standard pricing.

ORDER CANCELLATION: Orders may be cancelled prior to printing.  You will receive a production start date via email prior to printing. Should you decide to cancel, there will be a restocking fee of 30% for the blank apparel that we will have to return to our suppliers.  If we produced a custom design for the order, the buyer will still be responsible for the art fee.
  
  * All Pricing and Terms are Subject to change without notice.